Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
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What to do about DOA's?
**PLEASE NOTE**
We Only do 50% Refunds on 2nd Day Air
and 100% Refunds on UPS Next Day Air
Akin's esteemed commitment to the secure and high-quality transit of our products is reflected in our refined shipping policies. For shipments via Second Day Air, we offer a partial reimbursement of 50%. Recognizing the expedited nature of UPS Next Day Air, shipments utilizing this service are eligible for a full 100% refund. In the unlikely event of a product arriving damaged (DOA) during transit, we encourage you to promptly contact our dedicated support team, who will be pleased to facilitate a resolution.
Why hasn't my order shipped yet?
Order shipment schedules vary based on the specific product categories outlined below.
Monday - All Order Types
Tuesday - All Order Types
Wednesday - All Order Types
Thursday - Pet/Aqutic goods (No live stock or plants)
Friday - Pet/Aqutic goods (No live stock or plants)
Saturday and Sunday - Do not ship on these days
We ship live stock and aquatic plants exclusively from Monday through Wednesday to maximize the likelihood of safe arrival and minimize the risk of DOA (Dead on Arrival) incidents.
Can I still cancel my order?
Customers may request cancellation of an order until such time as it enters the shipping preparation phase. Please be advised that all order cancellations are subject to a non-waivable 10% cancellation fee, calculated based on the total cost of products and livestock. This policy is uniformly applied to all cancellation requests, irrespective of the timeframe between order placement and the cancellation request.
For order modifications, such as the addition or removal of items, clients are invited to contact our support team via email. We will endeavor to accommodate such requests to the best of our ability. We appreciate your understanding regarding our cancellation policy.
To initiate an order cancellation, kindly forward your order number to akinspetsandaquatics@gmail.com, and our team will promptly process your request.
What are the order processing time?
Our standard order processing timeframe is typically five (5) business days or fewer. For the purposes of order processing, our operating business days are defined as Monday through Thursday. Should the processing of your order exceed this standard five (5) business day window, you will receive proactive notification via email detailing the updated timeline. Please note that extraordinary weather conditions may, on occasion, impact our standard processing times.